FAQ--General

General Inquiries

How do I place an order?

What payment methods do you accept?

Do you take purchase orders?

Do you ship internationally?

What shipping services can I choose from and how much does it cost?

How do I contact Integraf?

What is your privacy policy?

What are your terms and conditions?

Q: How do I place an order? <return to TOP OF PAGE>

You can place an order via our secure online catalog, or via fax, phone, or mail. Educational, government institutions, and qualifying businesses can also set up a purchase order account. Please email us to inquire.

In all correspondence, always include your email address and phone number so we can confirm receipt of your order.

Q: What payment methods do you accept? <return to TOP OF PAGE>

We accept Visa or MasterCard, as well as bank wire transfers and money orders. For wire transfers, a small fee will be applied to cover costs. Customers are also responsible for any fees incurred by their own local bank and any intermediary banks. For payment via wire transfer or money order, please make sure to contact us to get a a full quotation with shipping costs and instructions prior sending funds.

Q: Do you take purchase orders? <return to TOP OF PAGE>

Integraf accepts purchase orders only from educational institutions, governmental institutions, and qualified businesses in the U.S. and abroad. Restrictions and certain guidelines may apply, so please call us if you are a first-time customer and are interested in placing a purchase order.

Q: Do you ship internationally? <return to TOP OF PAGE>

Yes. We ship regularly to customers from over 50 countries each year. Make sure to read our important message on international shipping before choosing your shipping carrier. Please click here for detailed information on shipping methods and costs. Also feel free to contact us for an exact quotation.

Q: What shipping services can I choose from and how much does it cost? <return to TOP OF PAGE>

We generally ship via UPS or the United States Postal Service. We can also ship via FedEx and DHL to overseas destinations, and will generally do so if these carriers provide competitive rates versus UPS. Please click here for detailed information.

Q: How do I contact Integraf? <return to TOP OF PAGE>

We’d love to hear from you and welcome you to contact us via email, phone, fax, or mail. Our contact information can be found here.

Q: What is your privacy policy? <return to TOP OF PAGE>

Integraf is committed to ensuring the privacy of our customers. We do not sell, exchange or rent names or any other information about our customers with third parties. So that we may provide you the best service and useful information, we may occasionally contact you via email with important news about discounts, products, or services. If, for any reason, you would like to be removed from our email list, please send us an email and we will honor your request.

Integraf acknowledges that you may provide personal data or other information to its site via the Internet. Although Integraf will take reasonable steps to safeguard your personal data or other information, no system is 100% safe. Despite the use of secure server software and other precautions, such information is subject to interception or alteration by third parties. Integraf does not guarantee absolute confidentiality or security. In addition, Integraf may disclose part or all of your personal data as required by law, rule, regulation or court order.

Q: What are your terms and conditions? <return to TOP OF PAGE>

One should understand our terms and conditions before purchasing, using, or possessing any merchandise or services from Integraf. These terms and conditions include but are not limited to material safety, payment, returns, exchanges.