International Shipping

Important Information

International Shipping

For international orders, our main shipping carriers are United Parcel Service (UPS Worldwide Expedited or Express) and the United States Postal Service (USPS Global Express Mail). Please carefully note our recommendation and important distinctions below when choosing your carrier.

We can also ship via FedEx and DHL upon customer request or when such carriers are more expedient or economical to you. (In some instances, we may actually end up shipping your parcel via FedEx or DHL instead of UPS automatically if we find there is a significant savings for you.)

Recommendation

We highly recommend you choose shipping via UPS Worldwide Expedited or UPS Worldwide Express (instead of USPS Global Express Mail) if your order is:

High value
Time sensitive
Shipping to countries where USPS Global Express Mail may be less reliable (see chart below)

USPS Global Express Mail: Economical but Mixed Reliability

From our experience, we have found USPS Global Express Mail to be fairly economical and reliable to countries with well-developed and managed postal systems. However, there are a number of countries where customers have reported significant delays and even lost packages when shipping via USPS Global Express Mail, especially during holiday periods. USPS Global Express Mail relies on the destination country's postage system to make the final delivery to the customer.

Note that your USPS parcel can be insured only to $500 maximum, unlike UPS, FedEx, or DHL. In the event your parcel is lost or damaged, you would only be eligible to claim up to $500.

We strongly advise against using USPS Global Express during the year-end holiday season, since significant delays (10-20 days) may occur.

Reliable to . . .*

Not Reliable to . . .

Australia

Belgium**

Canada

Germany

Hong Kong

Israel

Netherlands

Norway

Singapore

South Korea

Sweden

Taiwan

United Kingdom

China

France

Italy

Mexico

Countries in South America

Countries in Central America

* The above chart partially lists countries where we've had enough experience to provide some insight into the reliability of shipping via USPS Global Express Mail. The chart and information is NOT, however, a recommendation, endorsement, or guarantee of reliability.

** Shipping via USPS Global Express Mail has has generally been reliable but we've had one or two isolated cases where the package was delayed for one month or more.

Summary of Distinctions between Carriers

Key Factors	UPS	USPS Global Express Mail
Overall Reliability	High	High to Low (see above)
Delivery Timing (business days)	2 to 6*	6 to 10 (sometimes longer)****
Guaranteed on time	Yes**	No
Package Tracking	Full	Limited
Claims for lost or damaged goods	1 month	3 to 6 months
Infrastructure	UPS owned	U.S. & local country mail system
Cost (example: .5kg/1.1 lb)***	High (starts at $45)	Medium (starts at $20)
* UPS Worldwide Express (2-3 days), UPS Worldwide Expedited (4-6 days) On time delivery is guaranteed by UPS, not Integraf. Some restrictions may apply * Excludes local taxes, duties, and brokerage fees, if any, since these are handled locally ****USPS may experience significant delays to ALL destinations in December due to the holidays.

Disclaimer and Our Commitment to You

Products are shipped F.O.B. Kirkland, WA, unless otherwise explicitly agreed upon by Integraf. Integraf is not responsible for delays, loss, or damage of packages by your chosen carrier once we've shipped the product from our offices. We value our customers and their well-being, and will give our best effort to help you work with the shipping company in recovering your shipment or its value in such an rare event. We refund customers the full amount of any funds we successfully recover from your chosen carrier, a process that may from one to six months.

All international purchases are considered final. Integraf nonetheless handles returns and credits on a case by case basis. Integraf values our customers and will work with you. In our 30 years of serving customers, very rarely has a customer ever requested a return or credit.